TERMS AND CONDITIONS
Covering All Products, Services and Super-App Verticals
Last Updated: March 2026
This document is an electronic record generated by a computer system and does not require any physical or digital signatures. Please read these Terms and Conditions carefully before accessing or using any product or service offered by Twor India under the Mahaurban brand.
This Terms and Conditions Agreement ("Agreement" or "Terms") is entered into between Twor India ("Company", "we", "us" or "our") and the individual or entity accessing our platforms ("User", "you" or "your"). By accessing mahaurban.com, mahaurban.in, or any Mahaurban mobile application, you irrevocably agree to be bound by these Terms. If you do not agree, you must immediately cease use of all our platforms.
"Company / Twor India" means Twor India, its subsidiaries, affiliates, officers, directors, employees, agents, and licensors.
"Mahaurban" means the brand name and ecosystem operated by Twor India, encompassing all digital products, mobile applications, websites (mahaurban.com and mahaurban.in), and services described herein.
"Super App" means the unified mobile application that integrates Mahaurban (Society Management), Mahaurban Marketplace, and InkaBook (Social Network) within a single platform.
"Mahaurban / Society Management" means the society management vertical of the Super App, providing services to residents, tenants, guards, administrators, and vendors of Multi Dwelling Units.
"Mahaurban Marketplace" means the e-commerce and on-demand services vertical, including food delivery, grocery, home services, auto care, taxi/cab booking, furnishing, fashion, parcel delivery, and contract enquiry.
"Multi Dwelling Unit (MDU)" means any residential or commercial complex with multiple independent units, including housing societies, apartment complexes, and gated communities.
"Society Admin / Super Admin" means the individual designated by a subscriber MDU to manage and administer the Mahaurban portal for their community.
"Resident / Member" means any registered occupant of an MDU who uses the Mahaurban features of the Super App.
"Vendor / Service Provider" means any third-party business or individual registered on Mahaurban Marketplace to provide goods or services to Users.
"Product" means all offerings by Twor India including the Super App, Mahaurban CRM, Society Management Portal, websites, APIs, and any other digital interfaces.
"Services" means all features and functionalities available through the Product, as described in Section 3.
"Content" means any text, images, audio, video, data, or other material posted, uploaded, or transmitted by Users or the Company through the Product.
"Personal Data" means any information relating to an identified or identifiable natural person as defined under applicable data protection laws, including the Information Technology Act, 2000 and its amendments.
By registering an account, downloading the Super App, or visiting mahaurban.com or mahaurban.in, you confirm that you have read, understood, and agree to these Terms in their entirety, together with our Privacy Policy available at mahaurban.com/privacy/.
We reserve the right to update, modify, or replace any part of these Terms at any time. Updated Terms will be posted on our websites and, where material, notified to registered Users via the App or email. Continued use of any Product after updated Terms are posted constitutes acceptance of the revised Terms.
Twor India operates an integrated super-app ecosystem under the Mahaurban brand comprising the following verticals:
Mahaurban is a comprehensive society management platform available to residents, tenants, family members, guards, staff, vendors, and administrators of registered Multi Dwelling Units. Features include:
InkaBook is a community-focused social network accessible through the Super App via a secure Single Sign-On (SSO) integration. Features include social profiles, feeds, connections, and community engagement tools.
A web-based Customer Relationship Management tool used internally by Twor India for managing vendor registrations, society onboarding, lead management, and support operations. Access is restricted to authorised personnel and registered business entities.
A web-based administrative portal accessible at mahaurban.in for society administrators, enabling management of society settings, resident approvals, bill generation, vendor management, reports, and analytics.
To use our Products and Services, you must:
Registration on Mahaurban requires verification of your association with a registered Multi Dwelling Unit. Your account must be approved by the Society Admin of your MDU before Mahaurban features are fully activated. If your number is not registered with any society, you may contact us at crm.mahaurban.com to initiate your society's registration.
Registration on Mahaurban Marketplace requires a valid Indian mobile number. OTP-based authentication is used to verify your identity. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
If you use the Product on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
A Multi Dwelling Unit must first subscribe to our Society Management Services before residents and members can access Mahaurban features. Subscription is governed by a separate Order Form and Subscription Agreement executed between the MDU (through its authorised representative) and Twor India.
Each MDU is entitled to one Mahaurban portal. Duplicate portals representing the same MDU will be deactivated, with the subscribed portal taking precedence. Internal disputes within an MDU regarding portal ownership must be resolved among the MDU's own stakeholders; Twor India does not arbitrate such disputes.
Society Admin rights, including user approval, billing configuration, and data management, are held by the designated Super Admin of the MDU. Twor India is not responsible for any decisions made by the Society Admin in administering the portal.
Subject to your compliance with these Terms, Twor India grants you a limited, non-exclusive, non-transferable, revocable licence to:
You must not:
The Visitor Management features of Mahaurban allow residents and guards to log, pre-approve, and track visitors entering the MDU premises. The following additional terms apply:
All visitor data collected through the Product is the responsibility of the MDU and its administrators. Twor India treats visitor data with the same privacy standards as resident data but is not responsible for any data published or shared outside the platform by any User with access to it.
Visitor contact information (including mobile numbers) is collected solely for the purpose of entry notifications as permitted under applicable law. Twor India will not use visitor contact details for marketing or any purpose unrelated to the facilitation of entry.
Guards operating the guard dashboard are responsible for the accuracy of visitor entries. The MDU is responsible for ensuring that its guards are trained to use the platform appropriately.
When you place an order on Mahaurban Marketplace, you enter into a transaction with the relevant Vendor directly. Twor India acts as a technology intermediary and is not a party to the commercial transaction between you and the Vendor.
Delivery of orders is facilitated through integrated logistics partners, including Shiprocket for parcel and courier services. Estimated delivery times are provided by Vendors and logistics partners and are not guaranteed by Twor India.
For taxi and ride-booking services, the fare and route are computed at the time of booking. Cancellations made after a driver has been assigned may attract a cancellation fee as communicated in the App.
Payments on the Marketplace are processed through RazorPay and other authorised payment gateways. Payment options may include:
Twor India does not store full payment card details. All payment processing is governed by the terms of the applicable payment gateway.
Refund and cancellation policies vary by service category and Vendor. Order-specific refund terms will be displayed at the time of checkout. In the event of a failed delivery, incorrect order, or service not rendered, you may raise a dispute through the In-App Support feature. Twor India will facilitate resolution between you and the Vendor but cannot guarantee refund outcomes for third-party Vendor disputes.
Vendors registered on Mahaurban Marketplace agree to the following additional obligations:
Twor India reserves the right to suspend or permanently remove any Vendor found in violation of these obligations or these Terms, without prior notice and without liability.
The Super App includes real-time messaging and community features including one-to-one chat, community posts, announcements, and media sharing. When using these features, you agree that you will not:
Messages sent through the platform may be retained for the purposes of dispute resolution, security auditing, and compliance with law enforcement requirements. Twor India is not responsible for content posted by Users and reserves the right to remove any content that violates these Terms.
Several features of the Super App require access to your device location, including:
Location data is processed using Google Maps APIs and is used solely for the purpose of delivering the requested service. We do not sell or share your location data with third parties for advertising purposes. Location permissions can be managed through your device settings at any time. Denying location access may limit the functionality of certain features.
Users must not use any part of the Product in connection with the following:
This list is indicative and not exhaustive. Twor India reserves the right to add or remove items from this list at its sole discretion and to take appropriate action, including account suspension, against Users who violate this section.
You retain ownership of content you create and upload to the platform. By submitting content, you grant Twor India a worldwide, royalty-free, non-exclusive, sublicensable licence to use, display, reproduce, distribute, and adapt your content solely for the purpose of operating and improving the Product.
All intellectual property rights in the Product, including but not limited to the Mahaurban brand, Mahaurban brand, software, design, user interface, logos, icons, text, and compilations, are owned by or licenced to Twor India. Nothing in these Terms transfers any intellectual property rights to you.
Any attempt to hack, extract source code, or unlawfully exploit the Product will be subject to the maximum civil and criminal penalties available under the Information Technology Act, 2000 and other applicable laws.
The Product integrates with and may link to third-party services including but not limited to:
Your use of third-party services is governed by their respective terms and privacy policies. Twor India does not endorse, warrant, or accept liability for any third-party services. Any transactions or dealings you have with third-party vendors or service providers on the platform are at your own risk.
The Super App may request the following device permissions in order to function fully:
You may decline any permission, but doing so may affect the functionality of related features. We do not use any permission for purposes beyond the functionality explicitly described in the App.
Your privacy is important to us. Our collection, use, storage, and disclosure of your personal data is governed by our Privacy Policy, available at mahaurban.com/privacy/, which is incorporated into these Terms by reference.
We implement commercially reasonable security measures including SSL/TLS encryption, tokenised payment processing, and access control mechanisms to protect your data. However, no internet transmission is completely secure and we cannot guarantee the absolute security of data transmitted to or through our platforms.
We may preserve and disclose your information when required by law, court order, or government request; to enforce these Terms; to detect fraud or security threats; or to protect the safety of our Users or the public.
By registering on any Mahaurban platform, you consent to receive communications from Twor India via SMS, push notification, WhatsApp, email, or phone for the following purposes:
You may opt out of promotional communications by following the unsubscribe instructions in any email or by modifying your notification preferences in the App settings. Transactional notifications (OTP, order status, visitor alerts) cannot be disabled as they are essential to service delivery.
Society Management Services (Mahaurban) are offered on a subscription basis. Subscription fees, billing cycles, and payment terms are specified in the Order Form executed with the MDU. The following general terms apply:
Marketplace transactions are processed in real time. For COD orders, payment is collected at the time of delivery by the Vendor or delivery partner. Wallet credits are non-transferable and expire as stated at the time of issuance.
Twor India provides support through the following channels:
Support SLAs are available to subscribers covered under an active Subscription Term. Users on trial or unpaid plans may have limited support access. Twor India will make commercially reasonable efforts to resolve complaints but reserves the right to determine the outcome of any dispute.
We aim to maintain continuous availability of our platforms but do not guarantee 100% uptime. Scheduled maintenance will be notified in advance wherever possible. Unscheduled outages due to server failures, third-party service disruptions, or force majeure events are not grounds for compensation.
Twor India reserves the right to suspend or terminate your account with or without notice if:
Upon termination, your right to access the Product ceases immediately. You may request an export of your user data within 30 days of termination, after which your data may be permanently deleted in accordance with our data retention policy.
THE PRODUCT AND ALL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TWOR INDIA EXPRESSLY DISCLAIMS ALL WARRANTIES INCLUDING BUT NOT LIMITED TO:
Twor India does not warrant or endorse any Vendor listed on the Marketplace. Users engage with Vendors at their own risk.
You agree to defend, indemnify, and hold harmless Twor India, its affiliates, subsidiaries, officers, directors, employees, agents, licensors, and partners from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TWOR INDIA OR ITS AFFILIATES BE LIABLE FOR:
In any event, Twor India's aggregate liability to you for all claims arising from or related to the Product shall not exceed INR 1,000 (One Thousand Indian Rupees), or the amount you paid to Twor India in the three months preceding the claim, whichever is lower.
Twor India shall not be liable for any failure to perform or delay in performance of its obligations arising from:
These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
In the event of any dispute arising out of or in connection with these Terms, the parties shall first attempt to resolve the dispute through good-faith mutual discussion. If the dispute remains unresolved after 30 days of written notice:
Nothing in this section shall prevent either party from seeking injunctive or other equitable relief from a competent court where necessary to prevent irreparable harm.
Twor India reserves the right to modify, update, discontinue, or add new features to the Product at any time in compliance with applicable laws. Where a feature or service is discontinued, reasonable advance notice will be provided to allow Users to retrieve their data. Beyond the notice period, Twor India shall not be liable to you or any third party for any such change.
If you have any questions, concerns, or complaints regarding these Terms or our Products and Services, please contact us:
Twor India
Brand: Mahaurban
Website: mahaurban.com | mahaurban.in
Legal: legal@tworindia.com
Support: Via In-App Help & Support
Society Registration: crm.mahaurban.com
By using any Mahaurban product or service, you confirm that you have read, understood, and agreed to these Terms and Conditions.